---
title: "The wrong discount or amount is applying"
description: "Find out which discount is applying, and why it isn't the one you expected."
url: https://rmewfqxya.us.gleap.help/en/articles/22-the-wrong-discount-or-amount-is-applying
collection: "Troubleshooting"
updated: 2026-10-25
language: en
---

# The wrong discount or amount is applying

Find out which discount is applying, and why it isn't the one you expected.

## Find out which discount is applying

At checkout, the discounted shipping rate shows the name of the discount underneath it:

-   For automatic discounts made with this app, that's the discount's **Title**.
    
-   For code discounts, it's the **code**.
    

If the name isn't the discount you're looking at in the app, **a different discount is applying**. It might be an older duplicate, a Shopify discount or another app's. Find it in **Shopify admin → Discounts** and deactivate it if it shouldn't be there.

## Common causes

**Two discounts qualify.** Only one shipping discount applies to a rate, and Shopify picks the one that saves the customer the most. A broader discount can win over the one you meant.

**A threshold is being met that shouldn't be.**

-   **Cart subtotal** ignores discount codes. Use **Cart total** if the threshold should be after discounts.
    
-   **Cost of items from collection (subtotal)** is also before discounts. Use the **(total)** version.
    

**The amount looks wrong.**

-   **Fixed Amount Off** can't take a rate below $0. A $25 credit on a $19 rate makes it free, not -$6.
    
-   **Fixed Price** leaves cheaper rates alone.
    
-   **Other currencies** convert at Shopify's exchange rate, so the amount differs slightly from your store currency. See [Selling in multiple currencies](https://rmewfqxya.us.gleap.help/en/articles/12-selling-in-multiple-currencies.md).
    

**The discount is on the wrong rate.**

-   **Cheapest shipping rate** picks by price, from shipping rates only (not local delivery).
    
-   **Choose specific rates** with a typed (wildcard) name matches any rate _containing_ that text. "Post" matches "Express Post" and "Parcel Post".