---
title: "Error messages when saving"
description: "What each message means and how to fix it."
url: https://rmewfqxya.us.gleap.help/en/articles/23-error-messages-when-saving
collection: "Troubleshooting"
updated: 2026-10-29
language: en
---

# Error messages when saving

What each message means and how to fix it.

## Shopify limits

**"This discount's active period overlaps with too many other automatic discounts"** or **"You've reached the maximum number of active app discounts"**  
Shopify allows up to 25 active automatic discounts at a time, on every plan. Scheduled and test-mode discounts count. Delete old discounts, set end dates on finished promotions, or use a discount code for less important offers.

**"A discount with this code or title already exists"**  
Codes must be unique in your store. Choose a different code or title.

**"Something went wrong on Shopify's end"**  
A temporary Shopify problem. Wait a minute and save again.

## Form messages

-   **"Title is required"** / **"Discount code is required"**: fill in the Title (automatic) or the code (code discount).
    
-   **"Start date is required"** / **"End date must be after start date"**: check the Active dates card.
    
-   **"Select an operator for the condition"** / **"Enter a value for the condition"**: a condition is half-filled. Complete it or remove it.
    
-   **"Select at least one product / collection / country / province/state / market"**: open the condition and select at least one.
    
-   **"Select or enter at least one customer tag"**: type a tag and press Enter.
    
-   **"Enter at least one postcode or pattern"**: add at least one postcode. See [Postcode / ZIP](https://rmewfqxya.us.gleap.help/en/articles/16-postcode-zip.md).
    
-   **"Configure the collection threshold"** / **"Enter a threshold value"**: pick the collections and enter the amount or count.
    
-   **"Enter a valid amount for each currency"**: a per-currency amount is empty or invalid.
    
-   **"Each target needs a valid discount value"**: enter the amount for Percentage, Fixed Amount Off or Fixed Price.
    
-   **"Percentage cannot exceed 100%"**: use 100 or less, or choose **Free**.
    
-   **"Select at least one rate for specific targeting"**: add a rate under Choose specific rates.
    
-   **"Enter a valid amount for excluded rates"**: set the Maximum eligible rate, or untick the exclude option.
    
-   **"Select at least one customer segment"**: choose a segment, or switch to All customers.
    
-   **"Enter a valid number of recurring payments (minimum 2)"**: under Recurring payments, use 2 or more, or choose first payment only.
    

## Something else

**"An unexpected error occurred while saving"**: try again in a minute. If it keeps happening, chat with us in the app and include a screenshot.