---
title: "Frequently asked questions"
description: "Billing, cancelling, what RM: Advanced Free Shipping can and can't do, and other common questions."
url: https://rmewfqxya.us.gleap.help/en/articles/24-frequently-asked-questions
collection: "FAQ"
updated: 2026-10-30
language: en
---

# Frequently asked questions

Billing, cancelling, what RM: Advanced Free Shipping can and can't do, and other common questions.

## Billing

**How much does it cost?**  
$9.90 USD a month, one flat price for every store. It starts with a 7-day free trial, and billing goes through your Shopify invoice.

**Is there a charge per order?**  
No. There are no per-order or usage fees, however many orders use your discounts.

**How do I cancel?**  
Uninstall the app: in the app, click the **⋯** menu at the top right, then **Uninstall**. Your subscription is cancelled automatically, and there's nothing else to do. Uninstalling during the free trial means you're never charged.

**Is it free on development stores?**  
Yes. Development and sandbox stores can use the app for free. For a staging or Plus expansion store, chat with us.

**I have more than one store.**  
Each store needs its own install and plan. Chat with us if you're setting up several.

## The app and your store

**What happens if I uninstall?**  
Your shipping discounts stop working, because the app powers them. Reinstalling doesn't bring them back, so take note of your settings first.

**Does it slow down my store, or change my theme?**  
No. Discounts run inside Shopify's checkout. The app doesn't touch your theme, add scripts to your storefront, or add data to your orders.

**Can it show a "spend $X more for free shipping" bar?**  
Not this app. Progress bars and badges come from your theme or a cart app. Set their threshold to match your discount.

**Do I need to know how to code?**  
No. Everything is set up in the app.

**Do I need Shopify Plus or carrier-calculated shipping?**  
No. It works on every Shopify plan, because it's built on Shopify Functions. It discounts the rates your store already shows: flat rates, Shopify's built-in carrier rates, or rates from your own carrier account or shipping app. See [what Shopify can do without an app](https://rmewfqxya.us.gleap.help/en/articles/29-shopify-s-free-shipping-discount-vs-rm-advanced-free-shipping.md).

## What it can and can't do

**Does it create or hide shipping rates?**  
No. The app only discounts the rates Shopify already shows at checkout. If a rate is missing, set it up in **Settings → Shipping and delivery**. A common setup: create a normal paid rate in Shopify, then let the app make it free when your conditions are met.

**Can it make shipping free for only some items in the cart?**  
No. Shipping is charged per rate, not per item, so a discount applies to the whole rate. You can make it depend on what's in the cart (for example "only when the cart contains just these products").

**Can it increase shipping, or add a surcharge?**  
No. It only ever lowers a rate.

**Can I discount local pickup?**  
No. You can discount shipping rates and local delivery.

**Does it work with Shopify POS?**  
In-store POS sales don't have shipping, so shipping discounts don't apply to them. Discounts can't be limited to a sales channel.

**Does it work with live carrier rates?**  
Yes. Rates from carriers and shipping apps (for example Australia Post, Canada Post, UPS or ShipStation) can be discounted like any other rate, including with **Cheapest shipping rate**.

**Does it work with subscription apps?**  
Yes, with apps that use Shopify's selling plans. See [Subscriptions](https://rmewfqxya.us.gleap.help/en/articles/11-subscriptions.md).

**Can it do product or order discounts too?**  
No, RM: Advanced Free Shipping is shipping discounts only. For a product discount and free shipping from one code, see our [OneCode: Stackable Discounts](https://apps.shopify.com/rm-combo-discounts) app.

**Can checkout pick the free rate automatically?**  
No. Shopify decides which rate is selected first. Customers can choose the free one.

**Does it support A/B testing?**  
No.

## Conditions

**Do customer tags and order count work for guests?**  
No, both need the customer signed in. For first-order offers, use the **Customers who haven't purchased** segment instead, which works for guests. See [Customer tag and customer order count](https://rmewfqxya.us.gleap.help/en/articles/19-customer-tag-and-customer-order-count.md).

**Can I use product tags?**  
Not directly. Create a smart collection based on the tag, then use a collection condition. See [Collection conditions](https://rmewfqxya.us.gleap.help/en/articles/18-collection-conditions.md).

**What's the difference between Cart total and Cart subtotal?**  
Total is after discounts, subtotal is before. See [Cart total and cart subtotal](https://rmewfqxya.us.gleap.help/en/articles/13-cart-total-and-cart-subtotal.md).

**Can a discount code stop free shipping?**  
Two ways: if the code isn't set to combine with shipping discounts, or if it takes the Cart total below your threshold. See [Combining with other discounts](https://rmewfqxya.us.gleap.help/en/articles/9-combining-with-other-discounts.md).

## Managing discounts

**Can I change a code discount to automatic?**  
No. The method is fixed once the discount is created. Create a new one and delete the old one.

**Can I pause a discount?**  
Turn on Test mode in the app, or deactivate it in Shopify admin under **Discounts**. Shopify's Discounts page also lets you filter by type and status.

**Can I share a link that applies a discount code?**  
Yes. Use `https://your-store.com/discount/YOURCODE`. Add `?redirect=/collections/sale` to send customers to a page after the code is applied. Any free QR code generator can turn the link into a QR code.

**Can I set usage limits on an automatic discount?**  
No. Shopify only supports usage limits on discount codes.

**Can customers get two shipping discounts at once?**  
No. One shipping discount applies per rate, and Shopify picks the best one for the customer.

**How many discounts can I have?**  
As many as you like, but Shopify allows 25 active automatic discounts at a time across all apps.

**How do I see how often a discount was used?**  
The **Uses** column on the dashboard. For sales figures, use Shopify's **Analytics → Reports → Sales by discount**.

**Can I duplicate a discount?**  
Not yet. Create a new one with the same settings.

**Where are my old discounts?**  
Discounts made before version 2.0 are under **View Legacy Discounts**. See [Legacy discounts and upgrading to v2](https://rmewfqxya.us.gleap.help/en/articles/25-legacy-discounts-and-upgrading-to-v2.md).

## Still have a question?

Chat with us in the app or email afs@responsivemedia.com.au. Brad is online 6am–9pm Sydney time; outside those hours, our AI assistant can help straight away.